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What Can Estate Agents & Sellers Do To Help Conveyancers

There is often a disconnect between what the parties wants to happen and what the Conveyancer needs to proceed.  It can be tricky to remember that we must work together to achieve completion.

Conveyancing will always be contentious and stressful for all involved. There are so many people and professionals in the chain and parties are coming from different places. Each have their own focus.  Unfortunately it is difficult to synchronise.

But what can Estate Agents and Sellers do in particular to help the process?

Issue Accurate Memorandum of Sale

The Memorandum of Sale confirms each party's name and contact details. It confirms the Conveyancer's details, price agreed and any fixtures and fittings agreed in the sale.

To avoid delays it is vital that full names, including middle names, are shown. Errors in the Memorandum result in the seller’s Conveyancer issuing incorrect documents, typographical errors in the draft contract, enquiries being raised and contracts needing to be redrawn.  This increases the time it takes to reach completion

At this point ID checks will not be concluded, or even started, and the Conveyancer relies on the details within the Estate Agent’s Memorandum of Sale. Estate Agents are regulated and must check ID the same as Conveyancers.

Providing Particulars of Sale & Photographs

This is a document with photos and a floor plan.  It lists the number of rooms and property features.   Providing this to both sides ensures they are aware of alterations and additions. It should also show the EPC rating. If the EPC is out of date then it must be renewed. EPCs are valid for 10 years.

An accurate sales particulars will save time and avoids unnecessary enquiries about alterations at the property. Remember that the Conveyancer does not go to the property but is required by lenders to ensure it has all necessary Pkanning Permissions and Building Regulations.

Checking the Property has a Valid EPC

Energy Performance Certificates are valid for 10 years.  It saves time up front if the Estate Agent asks the seller to arrange a new one where it has expired. For EPC status you can check the online government register:

Is The Property Freehold Or Leasehold? Get It Right and Check That Management Packs Are On Order

Leaseholds are far more complex and time-consuming than Freeholds. They result in even more parties being involved in the process and cause additional delays. It is not always obvious that a property is Leasehold. Overlooking this causes delays down the line.  You can have Leasehold houses. You can also have Freehold houses with communal areas maintained via service charges. These, like Leaseholds, involve a Management Company and Management Pack and it takes time to collate the information for the pack.

Where Leasehold ensure the seller contacts the Management Company and Freeholder to order Leasehold Management Packs (LPE1). There may be two packs. One covers Ground Rent and the other Service Charges.  They also include Post Completion and Land Registry requirements. A Buyer will be unable to have the Property registered in their name if they don't jump through the Post Completion hoops of the Management Company. The Buyer's Conveyancer will not be able to complete without the packs and they can take months to arrive.

Even with Freehold properties there can be a Service Charges for maintenance of communal areas. Councils no longer adopt these and they are not covered by Council Tax on newer Estates. Again a pack is needed. Obtain this as soon as possible.

Getting Property Extent Right

Property can be registered at HM Land Registry under several title numbers or parcels of land.  This could be one parcel of land for the house and another for the garden. People buy additional pieces of land from time to time to extend their garden.

If this is missed it means the Seller's Conveyancer could be unaware when issuing the Draft Contract Pack. Consequently the Buyer's Conveyancer will receive a defective Draft Contract Pack and order searches that do not cover all of the land.

A second set of searches will eventually be required and the Buyer will pay twice for search packs unnecessarily.  Searches take time to arrive. 7 to 10 working days in most cases but it can take longer. I have seen searches take months. If the Seller mentions anything about acquiring an additional piece of land advise both Conveyancers.

ID Checks

Agents are regulated and required to obtain satisfactory ID so why not provide this to the Conveyancer to speed matters up. Buyers and Sellers are often frustrated with having to provide ID over and over again to different parties.

Ensure you meet in person, see original documents and that you verify and have adequately stamped and certified the copies of ID. This will be incredibly helpful to the Conveyancer and cut time taken for compliance with regulations.

Attending the Property

Remember that neither Conveyancer will attend at the property. If there are obvious alterations then address these with the Seller to ensure they locate all structural guarantees, invoices, warranties, planning permissions and building regulations certificates. This avoids delays and enquiries. Planning Permission and Building Regulations are two different things and you may need both.


If the Seller mentions probate being required or that they are selling on behalf of a deceased family member, check that they already hold the Grant of Probate. Probate applications can take more than six months for the Government to complete. Delay and frustration ensue.

Former Housing Association Properties

These can have buy back or consent requirements. The buyer may need to be approved by the Housing Association. This causes delays as is often missed at the early stages and results in a delay later on.

Conveyancer Due Diligence & Compliance

Conveyancers are heavily regulated with time-consuming compliance. It is frustrating to all parties, including the Conveyancer.  Pressuring Conveyancers will not be helpful as their hands are tied by Regulations. Pressuring the Conveyancer may also "Red Flag" the issue if there is an unnecessary amount of haste about a transaction.

No Conveyancer, or law firm, will risk regulatory intervention or removal from the lender panel because parties are dismayed at the delay.

Source of Funds (Buyers)

Help the Conveyancer by making sure the Buyer understands the intrusive requirement to provide Source of Funds and Wealth evidence. This means a full paper trail evidencing the same and not just where funds are held but how the were acquired over time. The Government implemented these requirements to prevent crime and fraud. It is not Conveyancers being pedantic. Conveyancers face sanctions for non-compliance.

Indemnity Insurance & Title Defects

Not all title defects can be covered with indemnity insurance. It depends on the defect. Remember that Indemnity insurance does not solve the defect it just insures it. There is also no guarantee that a claim under indemnity insurance would be successful. Some lenders and buyers will not be happy with such flimsy cover and require the defect be solved.


Allow Conveyancers sufficient time to action correspondence, emails and calls. Post will be dealt with in date order of receipt.  It is impossible to instantly action all letters, calls and emails due to the sheer volume.

Chasing constantly slows Conveyancers down as they cannot get to the file and are waylaid with calls or emails.

Conveyancing is NOT like an Amazon purchase. The average is about 15 weeks but varies as each chain is unique.

The above is meant to be helpful and is not a criticism of Estate Agents or Sellers or anyone in the Professikn. We can all do our bit to improve the Conveyancing experience.


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